We all probably read about the forceful removal of a passenger from an United airplane to free up a seat for one of their crew members who had to make the trip. And we saw on youtube or elsewhere the video of the peaceful passenger lying on the isle floor being dragged out, and his bloody face.
I have been a passenger of United so many times! And I have seen how ugly they can be. I hope this particular man, an Asian senior who is a doctor and needed to make the flight to see patients, will sue the HELL out of the airline. They may have had the right to make him leave, but not to have it done the way they did.
I have my personal grudge with United. Three times I made flight reservations months in advance to fly to BKK, and three times I had to cancel my trip due to medical problems with my BF. So I had to change dates on my non-refundable ticket three times at a $300 penalty each, for a total of $900, and finally the ticket expired and I lost the $800 value of it.
I was looking forwards to fly to BKK last Monday for Songkran, but my friend still needs care and I cannot leave him alone for 10 days. It breaks my heart! but not my pocket so much, because this time I made the reservation with EVA, and they already REFUNDED the cancelled flight with a penalty of (only) $150. This is and will be my future airline to travel to S.E. Asia.
Originally I liked United because of their mileage program, but they started to steeply increase the miles required for a free flight and finally they made a change that drastically reduced the accrual of miles in economy flights. Damn exploiters!
This incident of forcefully pulling out a peaceful passenger from his assigned seat is the last straw. I cancelled my "United Explorer" credit card and got refund of the yearly fee, and I will distance myself from "United Airlines" as much as possible and feel satisfaction for all the trouble they now face.